Online Dispute Resolution
ALTERNATIVE DISPUTE RESOLUTION FOR CONSUMERS
In case of a dispute, the consumer can resort to the following Alternative Dispute Resolution entity for Consumer Disputes:
Algarve
CIMAAL (Center for Information, Mediation, and Arbitration of Consumer Conflicts of Algarve) Website: www.consumidoronline.pt
Address: Avª. 5 de Outubro, nº. 55, R/C Dtº. 8000-075 Faro, Portugal
Phone: 289 823 135 (Call for national landline) Email: info@consumoalgarve.pt
Other Regions
Porto CICAP (Center for Consumer Information and Arbitration of Porto) Website: www.cicap.pt
Centro CACRC (Center for Arbitration of Consumer Conflicts of Coimbra) Website: www.centrodearbitragemdecoimbra.com
Lisbon CACCL (Center for Arbitration of Consumer Conflicts of Lisbon) Website: www.centroarbitragemlisboa.pt
Alentejo CNIACC (National Center for Information and Arbitration of Consumer Conflicts)
Madeira CACCRAM (Center for Arbitration of Consumer Conflicts of the Autonomous Region of Madeira)
For more information, you can access the Consumer Portal: www.consumidor.pt
What is the alternative dispute resolution?
Alternative dispute resolution is the possibility that all consumers have at their disposal to resort to official entities that help them in the resolution or guidance of any conflict before opening litigation processes in the courts. In general, the procedure is as follows: the customer asks a third party, impartial, to intervene as an intermediary between them and the trader who is the target of their complaint. The intermediary may suggest a solution to their complaint, impose a solution on both parties, or bring the parties together to find a solution.
Perhaps you know the concept of alternative dispute resolution by another name: ‘mediation,’ ‘conciliation,’ ‘arbitration,’ or ‘competent committee in the scope of consumer disputes.’ Alternative dispute resolution is generally less expensive, less formal, and faster than the judicial process.
European Union Website
The European Union has created a website to support consumers in filing their complaints about any disputes they are involved in. In this context, we provide all the information for you to exercise your right to complain to an official, third-party, impartial entity (dispute resolution entity) that will help you resolve the dispute in question.
So, if you were dissatisfied with the purchase of a good or service, or with the solution we presented to resolve the situation, you can access this official website and present your complaint at:
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Rua Comandante Henrique Tenreiro nº 16B R/C Dto.
8800-546, Sta Luzia - geral@casadopolvosantaluzia.pt
- 281 381 736 (*)
- * Chamada para rede fixa nacional
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